Frequently Asked Questions
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and location of your package.
Additionally, you can log in to your account on our website to view order details and tracking information.
Do you offer in-store pickup?
Yes, we offer the convenience of in-store pickup for online orders at our Ottawa location (5 Hawthorne Ave, Ottawa Ontario, K1S 0A9) .
During the checkout process, you can select the option for in-store pickup, and we will notify you when your items are ready for collection. This is a great option for those who prefer a quick shopping experience."
Can I cancel or modify my order once it has been placed?
If you need to cancel or modify your order after it has been placed, please contact us as soon as possible at firstname.lastname@example.org.
Depending on the stage of processing your order, it may be possible to modify or cancel it. However, if it has already been shipped, unfortunately, it is too late. In this case, please refer to our Refund Policy.
I received the wrong or a defective product, what do I do?
We follow strict quality control and order fulfillment processes. However, if you received a wrong or defective item, please email email@example.com to describe the defect to us (with photos) as soon as possible. Any defective items will be replaced.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How can I return or exchange an item bought online?
To make a return or exchange, please email us at firstname.lastname@example.org. We offer a no time limit return policy; however items must be unworn, unwashed, undamaged and in their original package with the tags (alternatively, bathing suits and other hygienic items are FINAL SALE).
Please refer to our Refund Policy for the full details.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you offer international shipping?
At this time, we don't offer international shipping; however, please contact us at email@example.com if there's an item that is of interest and we'll do our best to accommodate.
Are there any promotions or sales happening soon?
Stay tuned for our upcoming promotions and sales! We regularly update our website and social media channels with information about special offers, discounts, and events. Be sure to subscribe to our newsletter or follow us on social media to be the first to know about exciting deals and upcoming promotions.
Can I purchase a gift card for your store?
Absolutely! Gift cards are available for purchase both in-store and online. They make for a perfect present when you're unsure about specific preferences. Choose the desired amount, and the recipient can use it to shop for their favorite items at our store.
Do you offer gift wrapping services?
Yes, we provide complimentary gift wrapping services for your convenience. Simply select the option during the checkout process, and our team will ensure that your purchase is beautifully wrapped and ready for gifting.